Last updated: April 4, 2025
At Prochemicals (“we”, “us” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website (www.prochemicals.com.au), use our services or otherwise interact with us (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.
Changes to this Policy
We may update this policy from time to time for operational, legal or regulatory reasons. We will always publish the latest version on our website and update the “Last updated” date above.
Personal Information We Collect
The type of personal information we collect depends on how you engage with us. This may include:
- Contact details: Name, email, phone number, billing and shipping address.
- Order details: Products purchased, payment confirmation (excluding full card details), delivery instructions.
- Account information: If you create an account, we collect your login credentials and preferences.
- Customer service interactions: Any information you provide when contacting us for support.
- Technical usage data: IP address, browser type, device information, access times, pages viewed, and interactions with our site, collected via cookies or similar tracking technologies.
How We Use Your Information
We collect and use your information for the following purposes:
- To process and fulfil your orders, including delivery and returns.
- To communicate with you about your purchases, support enquiries or account matters.
- To improve our website and services, including troubleshooting, analytics and usability enhancements.
- For marketing and promotions, where you have opted in to receive updates.
- To protect against fraud, unauthorised transactions or violations of our terms.
- To comply with legal obligations, such as record keeping or responding to law enforcement.
Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience, remember your preferences, analyse website traffic and personalise content. You can manage or disable cookies in your browser settings; however, this may affect site functionality.
For more detail, refer to WooCommerce’s Cookie Policy as our store is hosted on WordPress / WooCommerce platforms.
Disclosure of Personal Information
We may share your personal information in the following circumstances:
- With service providers: such as payment processors, delivery partners, IT providers and WordPress / WooCommerce.
- With marketing and analytics partners, subject to applicable privacy laws.
- With legal or regulatory bodies, where required by law or to protect our rights and interests.
- With your consent, or as necessary to complete a transaction or request you’ve made.
We do not sell or share your personal information for profiling or targeted advertising without your express consent.
Data Storage and Security
We take appropriate steps to protect your personal information. While no system is 100% secure, we use industry best practices to protect your data during collection, transmission and storage. Your data may be processed outside Australia, including by third-party service providers, in compliance with applicable data protection laws.
Your Rights
You may have the right to:
- Access or correct your personal information.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent for marketing communications.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
To exercise your rights or manage your preferences, please contact us using the details below.
Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect their personal information. .
Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact us at:
Prochemicals Customer Support
Email: sales@prochemicals.com.au
Phone: 02 9345 1266
Mail: Unit 15, 12 Cecil Road,
HORNSBY NSW 2077,
Australia